Manager of Digital Advertising Job New York City New York USA,Management

Location: New York

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners.

We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Job Description:

The Manager of Digital Advertising is responsible for leading the Digital Advertising team and ensuring that operational processes are implemented, standardized, and maintained across all current and future team members. This individual is accountable for designing and executing processes that drive retention, account performance, and client satisfaction. The role requires strong leadership, operational oversight, and the ability to deliver results aligned with company goals.

This is a full-time remote position.

Essential Functions:

Manage and develop a team of digital advertising consultants to achieve company metrics including churn rate, budget goals, monthly contact rate, and account performance
Hire, terminate, and oversee employees while developing training curriculum for Digital Advertising Trainees and the broader team
Conduct regular one-on-one meetings to ensure continuous feedback and professional growth
Act as a primary escalation point for high-profile clients and complex account issues
Oversee budget management and updates on a monthly basis
Maintain KPI reports to be shared with senior management
Ensure accurate monthly billing and reconciliation reporting in partnership with the billing team
Hold Digital Advertising Supervisors accountable for ensuring their teams meet company KPIs on a weekly and monthly basis
Support OEM digital advertising programs in collaboration with the OEM team
Train, coach, and mentor digital advertising consultants to deliver outstanding client service and maximize account retention
Identify at‑risk clients and develop strategies to mitigate churn and improve performance outcomes
Design and implement process improvements with department leadership to increase efficiency and drive innovation
Identify opportunities and collaborate with Specialist Managers and teams to improve support for consultants so they may focus on client strategy and relationships.
Work cross-functionally with other client-facing teams to ensure alignment on process and that team members are proactively working with their website, sales and SEO counterparts.

Required Skills/

Experience:

Bachelor’s degree or equivalent experience
7 years’ experience in digital ad operations and programmatic advertising
5 years’ experience in management role
Demonstrated success managing multiple digital advertising clients
Advanced proficiency with Google Analytics, Google Ads, Bing Ads, and Facebook Ads Manager
Strong knowledge of Search Engine Marketing (SEM)
Excellent communication skills with high attention to detail and proven ability to meet deadlines

Preferred Skills/

Experience:

Automotive industry experience
Background working in a fast-paced, high-growth environment
Strong organizational skills with the ability to prioritize changing demands
Dependable, adaptable, and proactive in solving problems

This position is open to US residents only. The targeted salary range for this position is $62,800 - $91,550.

The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; internal pay equity; licensure and certifications; market…