Vice President of Operations - Remote; Pacific Northwest

At Pet Vet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Pet Vet Care Centers is seeking an accomplished Vice President of Operations to lead the performance of approximately 100 veterinary hospitals through six Regional Directors. This executive is accountable for the portfolio's operating and financial results, advances the Care Experience, and translates enterprise strategy into disciplined regional and hospital execution while respecting clinical autonomy, local culture, and community relationships.

The Vice President will build a high-performing regional leadership team, establish a clear operating cadence, strengthen the leadership pipeline, and partner closely with medical leaders and Center Support Team functions. The successful candidate combines enterprise perspective, financial rigor, and visible field leadership with a genuine commitment to veterinary professionals, pets, clients, and local teams and models Pet Vet's CARE values in daily decisions.

• Lead, coach, and hold accountable six Regional Directors responsible for approximately 100 general practice, emergency, specialty, and/or equine hospitals, setting clear expectations while leading with compassion and respect.
• Translate enterprise priorities into clear regional and hospital operating plans, performance expectations, decision rights, and accountability.
• Establish a disciplined operating cadence that includes scorecards, business reviews, field visits, action plans, and timely escalation of material risks and performance gaps.
• Create consistent operating standards while allowing appropriate flexibility for each hospital's market, culture, and clinical model.
• Identify systemic barriers, share effective practices across regions, and ensure solutions are implemented, sustained, and measured.

• Make the Ultimate Care Experience a practical operating standard across the portfolio, connecting compassionate interactions with reliable access, communication, service recovery, and continuity of care.
• Build trusted partnerships with medical leadership and veterinarians to align operational resources with high-quality medicine, patient safety, clinician effectiveness, team well-being, access, and capacity.
• Use client feedback and Care Experience measures to identify trends, address root causes, and improve loyalty and trust.
• Remove administrative and operational obstacles so hospital teams can focus on patients and clients.

• Own portfolio performance, including revenue growth, profitability, labor management, operating expenses, capital priorities, and return on investment.
• Lead annual budgeting, forecasting, monthly and quarterly business reviews, and performance-improvement planning with Regional Directors and Finance.
• Use operational, financial, workforce, and client data to identify trends, address performance gaps, allocate resources, and make timely tradeoffs.
• Develop organic-growth plans that improve appointment availability, clinician productivity, service mix, client retention, and local market reach.
• Lead structured recovery plans for underperforming hospitals and regions, with clear milestones, ownership, and follow-through.
• Support the evaluation, integration, stabilization, and performance of newly acquired or affiliated hospitals, as applicable.

• Recruit, develop, and retain Regional Directors who build engaged, accountable hospital leadership teams, lead with Pet Vet's CARE values and consistently deliver results.
• Set clear expectations, provide candid and respectful coaching, recognize performance, and address capability or performance gaps promptly.
• Build succession depth for Regional Director and hospital leadership roles; regularly review talent, readiness, development plans, and…