Sr. Supervisor, Commercial Casualty Claims - Remote

Supervisor, Commercial Casualty Claims, you will supervise complex 1st and 3rd party auto and commercial injury claims, including litigation file handling for minor to complex litigated claims. You will be responsible for supervising claims in multiple states virtually. You may potentially manage First Notice of Loss injury queue and may act as claims Liaison in partner states to build and maintain relationships with partner clubs.

• Oversees the investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Has accountability for decisions on coverage and liability claims of various complexity.
• Manages phone queues.
• Arranges and conducts meetings as required for the efficient operation of the department.
• Ensures consistent and high-quality service levels through consistent ongoing monitoring of file quality, customer service reports and surveys and feedback for improvement.
• Responsible for day-to-day application of organizational policies and procedures. Communicates and enforces administrative policies, operating procedures, and safety rules, communicates changes in policy and procedures, ensures compliance of company procedures and DOI regulations,
• Oversees the daily operations of the business unit as well as multiple shifts in an operation that is open up to 7 days per week.
• Works collaboratively with other departments on projects and offers assistance with expertise.
• Produces Quality Assurance Reports (QARs).
• Has shared responsibility and accountability for budgetary planning and results for business unit and oversees the use of internal and external resources to effectively manage costs.
• Will act as claims Liaison for commercial customers and brokers to build and maintain relationships.
• Acts as subject matter expert for claim-related issues as well as legislative and DMV regulatory reviews and recommendations.
• Working with manager, conducts trend and competitive analysis focused on identifying process improvement opportunities.

• Conducts training needs analysis, coordinates training needs of employees and ensures employees receive training relevant to their job duties and with a focus on achieving superior customer relations.
• Promotes growth and development of staff through informal coaching and mentoring as well as formal feedback and evaluation of staff.
• Communicates and enforces administrative policies and operating procedures.
• Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.

• Oversees the investigation and conclusion of claims.
• Makes decisions on simple to complex policy coverage questions.
• Responsible for compliance of all Commercial vehicle policies claim procedures and Department of Insurance regulations. (Responsible for ensuring Department of Insurance, Corporate clients and customer complaints are resolved in a timely manner.
• supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities).
• willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc)).
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

• 3+ years of casualty or bodily injury supervisory experience within a claims environment.
• ~ Technical experience in handling claims relevant to adjuster role(s) supervised.
• ~ High School (HS)/GED or 3-year customer service experience in a virtual…