Regional Operations Manager - Western Coast Region; Pupil Transportation
San Antonio, Bexar County, Texas, 78201, USA
Listed on 2026-10-27
-
Management
Operations Management, Area Manager, Client Relationship Management, General Management
Regional Operations Manager
- Western Coast Region (Pupil Transportation)
Address Remote
Compensation $70,000.00 - $75,000.00/year
Schedule Full time
Job Type Permanent
Description Regional Operations Manager- Western Coast Region(Pupil Transportation) Location
- Remote Starting Salary $70, Per Year
What’s in it for you:
Health insurance
PTO (120 hours accrued per year starting)
- 13 Paid company-wide Holidays
401k plan
An annual $250 stipend to support any home office needs
Competitive salary, commensurate with experience
Work in an inclusive, caring and values driven environment
Make a critical difference for children, families and educators
WeeklyHours:
40-55 Hours/Week General Shift
Hours:
10:00am - 6:30pm PST, with some flexibility necessary to meet district and teamneeds
We are seeking a Regional
Operations Manager
- Western Region
who will join a high-growth small business and play a critical role in helping us to ensure exceptional daily service for hundreds of children and dozens of school districts, as well as a fulfilling and sustainable employment experience for around a hundred drivers and a team of 5-8 supporting staff.
To achieve these objectives, we are seeking a core values-aligned, goal-driven, and enthusiastic operations manager who is comfortable in a remote small business environment. This person should be a proven manager and team leader, have a high standard of excellence, strong analytical thinking, exceptional written and verbal communication skills, and a deep connection to our mission of providing access to opportunity for all students.
This position reports to the Director of Operations, and you will collaborate regularly with your regional team, other managers, and the operations team as a whole. This position does have direct reports.
Who you are:Inspired by our mission and values
Able to exhibit our company competencies at the manager level (review by clicking here )
Comfortable with ambiguity and an ever-changing environment
Comfortable with navigating multiple online platforms
Results driven, with a desire to meet and exceed metrics
Calm but urgent problem-solver; sees solutions where others see problems
Strong attention to detail and impeccable follow through
Highly resourceful and takes initiative; calmly but urgently finds ways over, around, and through obstacles in order to achieve quantitative goals
Energetic, enthusiastic, connector who forms relationships and earns genuine trust quickly, even when working with a diverse, distributed team and customers
Strong attention to detail and impeccable follow-through; proactively identifies and addresses problems and opportunities by using data in well-structured ways
Demonstrates a strong sense of responsibility for compliance, safety, and regulatory adherence in daily operations
Comfortable identifying, documenting, and escalating compliance risks quicky and clearly
Travel required annually at a minimum, may be more to train new staff members or attend meetings with key district partners
What you’ll do:Onboard, train, and manage a team of 5-8+ Specialists and Coordinators
Assist the specialists in routing new student requests in your region, or making changes to existing requests
Own senior-level relationships with district and state agency partners in the region, serving as the primary escalation point and trusted operational partner. Proactively communicate challenges, manage expectations, and protect long-term relationships while maintaining service standards.
Oversee day-to-day relationships with district and state agency partners to ensure we are providing excellent customer service and meeting our goals, including minimal possible time to start new requests, on-time arrivals, etc
Ensure regional compliance with state, district, and company transportation requirements, proactively identifying risks and partnering with leadership to resolve issues before they elevate
- Track, analyze, and use operational data to continuously improve customer service and driver experience
- You will be accountable for key regional performance metrics, including fulfillment rates, on-time performance, staffing stability, responsiveness, and customer satisfaction.
- This role requires comfort making decisions with incomplete information while remaining accountable for outcomes.
Work with guidance from Director of Operations to maximize driver satisfaction, utilization, and retention
Serve as a member of Operations Leadership Team, including contributing to department-wide strategic plans and…
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