Lease Administrator; admin

Our people are passionate, take ownership and always do what’s right for our clients, people and communities. This is a Remote working arrangement out of Various locations listed.***

• The Lease Administrator is responsible for managing lease administration functions and implementations, client and vendor relationships, and centralizing, establishing and producing schedules, reports, communication plans, and process flow for the lease administration team.
• The focus within this role will be small to midsized accounts and/or under a global account management structure
• Serve as the main point of contact for clients and internal stakeholders regarding global lease administration matters.
• Understand client business objectives, real estate portfolio strategy, and service expectations.
• Maintain thorough understanding of client agreements for assigned accounts including boundaries of scope of work, fee structure, billing frequency and payee information. Ensure this information has been correctly entered and maintained as a client contract in Work Trac.
• Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports.
• Drive toward achieving a net promoter score representative of strong service delivery and client relationships.
• Proactively identify account related risks and formulate appropriate mitigation strategies; project manage through solution.
• Oversee and ensure global team is delivering services per the client specific process and contract.
• Manage assignments and delegation of database management tasks to global team members.
• Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions.
• Oversee the abstraction or input of rental obligations related to leases and all other important lease information as stipulated by client abstraction standards for assigned accounts.
• Provide final QC for abstraction process as may be required for assigned accounts.
• Responsible for ensuring that all pass-through expenses are billed in accordance with contract and internal process.
• Reconcile accounts with outstanding balances and work with Landlords and clients to resolve any disputes.
• Assist with monitoring, reviewing and approving all Rent, CAM, Operating Expense, Tax and Insurance payments to Landlords, including reviewing leases to insure accuracy of all charges.
• Review and validate Consumer Price Index adjustments as provided in legal documents.
• Maintain file systems, including the data integrity of information contained in the database application used for tracking all Tenant and Lease related data.
• Maintain a record of exceptions and resolve within the database.
• Assist transition manager with new account onboarding and transition process for assigned accounts.
• Responsible for maintenance of account process, procedures and playbooks working closely with Director to maintain and update as needed, ensuring consistency and compliance with overarching departmental requirements.

• Associates or Bachelors degree in business, accounting, real estate, or similar field preferred.
• Qualified candidates will have at least 3 years of relevant experience in the commercial real estate lease administration industry and/or accounting and property management fields having worked in either (or both) the Landlord or Tenant sector.
• Working experience with commercial real estate database applications such as Visual Lease, APEX, Pro Lease, CoStar, Work Trac, Lucernex, Planon, Manhattan, or other portfolio management database systems.
• Expertise and documented success working on multi-line global accounts with 1,000+ leases and global…