Membership Manager - Parental Cover

Fixed term until end of December 2027.

Full-time, 36.25 hours per week. Role to commence from January 2027 onwards.

A typical working day is 9.15-5.30pm, including a lunch break (unpaid). We support flexible working and part-time arrangements where it is appropriate for the role.

We promote hybrid working with three days per week worked at our office and gallery for full-time staff, and two days per week office and gallery working for part-time staff.

Wednesday is a whole team office and gallery day when staff meetings take place.

£30,000 to £40,000 gross per annum, dependent on experience and based on full-time working (pro rata for part-time / annualised working)

Crafts Council Office and Gallery is based on the Pentonville Road in Islington, London, with some hybrid / home working.

Fixed term from January 2027 until December 2027 (subject to possible change)

Senior Communities and Memberships Manager

Sector Support Manager, Memberships Producer, Freelance Associate Editor, Senior Salesforce Administrator, and other Freelance contributors.

Crafts Council is the national charity for craft. We believe craft has the power to transform lives; enriching everyday experience, inspiring creativity, strengthening communities and expanding opportunity.

Craft matters. It connects people to materials, skills, creativity and culture. It shapes how we live, make and imagine the future.

At Crafts Council, we champion craft and the people who make it. We support makers at every stage of their journey; from young people discovering craft for the first time to established makers building sustainable creative businesses.

Community sits at the heart of our work.

The Membership Manager leads the development and delivery of a compelling membership offer, using member insight and forward planning to ensure it remains relevant, valuable and sustainable.

The role will plan ahead, identify opportunities to strengthen and grow the offer, translating strategic priorities into an effective programme of member communications, events and benefits.

Working closely with colleagues, the role is responsible for membership retention and growth, and delivering a seamless member experience. The postholder will confidently use and oversee our membership and customer relationship management platforms to maintain accurate, GDPR‑compliant data, improve processes, monitor performance and support informed decision‑making.

We are looking for someone with strong experience of managing and growing a customer base through membership, subscription, ticketing or a similar model. You will be comfortable learning and using digital membership platforms, managing customer interactions and print delivery, and developing institutional subscriptions with universities and libraries.

• Manage the Craft Council's membership project, ensuring targets for retention and growth are met
• Understand and improve members engagement with all aspects of their membership, ensuring a continued positive experience through excellent customer service
• Work with colleagues to strengthen existing and develop new regional partnerships to deliver high quality and unique experiences for members that increase visibility and awareness of partners and Crafts Council

• Take responsibility for the management of the Crafts Council Membership offer
• Devise and manage a broad programme of events, opportunities and offers that respond to feedback and provide unexpected and inspirational content, making our membership offer a 'must have' for craft makers and the wider craft community
• The programme will reflect Crafts Council's core principles of equity, diversity…