Director, Funded Billing & Collections

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives.

Candidates must reside within the Eastern or Central Time Zone. This is a remote position that requires occasional travel to our Pittsburgh corporate office as needed.

The provides strategic and operational leadership for the funded medical accounts receivable function. This role is accountable for building a high-performing collections organization, accelerating cash, reducing preventable write-offs, strengthening payer and patient collection practices, and ensuring disciplined execution across Medicare, Medicaid, commercial insurance, and patient receivables. The Director translates company objectives into an effective collections strategy, operating model, performance framework, and continuous improvement roadmap.

The role partners closely with Funding, Billing, Finance, Accounting, Customer Service, Sales, Compliance, and Technology teams to remove barriers across the order-to-cash lifecycle and support scalable growth.

• Own and execute the funded collections strategy in alignment with company financial and operational objectives.
• Establish annual and multi-year priorities for cash acceleration, aging reduction, denial recovery, write-off prevention, productivity, quality, and customer experience.
• Translate business goals into clear operating plans, performance expectations, resource requirements, and measurable outcomes.
• Serve as a strategic partner to the Senior leaders on accounts receivable risk, trends, opportunities, and corrective actions.
• Identify emerging payer, regulatory, technology, and operational risks and lead timely mitigation plans.
• Champion an enterprise view of the order-to-cash process, connecting upstream activities to downstream collections outcomes.

• Provide executive oversight of funded receivables from Medicare, Medicaid, commercial payers, and patients.
• Ensure accounts are prioritized and worked promptly using defined segmentation, work queues, escalation paths, and follow-up standards.
• Lead performance against key indicators, including cash collections, days sales outstanding, aging, denial inventory, appeal outcomes, productivity, quality, and write-offs.
• Oversee denial and underpayment resolution strategies, payer escalation, appeal frameworks, and root-cause reduction activities.
• Direct the review and approval workflow for write-offs within established authority levels, ensuring appropriate documentation, approvals, and accurate system processing.
• Partner with Accounting on collectability reviews, reserves, reconciliations, audit support, and period-end reporting.
• Ensure reporting accurately reflects collection activity, risk, progress, and financial impact.

• Design and maintain a scalable collections operating model with clear roles, decision rights,…