State & Local Government Account Specialist; Remote US in EST & CST

Deliver high quality work with consistency and pride

As a remote-based State & Local Government Account Specialist at Pitney Bowes, you will be responsible for maintaining client relationships and supporting client needs promptly and with the highest level of accuracy.

As a member of our government team, you will be responsible for managing the AR receivables and account cleansing, streamlining support aligned with growth initiatives (e.g., automation, digital acceleration, and self-serve), and building strong rapport with some of our largest State & Local government agency clients while partnering internally with Sales and other internal stakeholders to address all client needs.

You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process.

You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others.

You enjoy working collaboratively with Sales and other internal partners to ensure that we provide intentional and appropriate service for our most valuable clients at Pitney Bowes.

• Act as an account expert and point of contact for Pitney Bowes' large State & Local clients.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI's and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

• 2+ years client service experience.
• Prior account management, contract management, and/or billing reconciliation and collections a plus.
• Strong Microsoft Office Suite experience preferred (pivot tables, vlookups, etc)
• This position handles sensitive financial data for our clients; therefore, a credit review is included in the background screening process.

Remote (US) CST or EST

Availability to work from 8:00 am - 5:30 pm EST/7:00 am - 4:30 pm CST, Monday through Friday. (Appropriate work from home setting for being in a client-facing environment)

Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.