Head of Store Operations

At J.Jill, we’re redefining what it means to dress and live with ease. As a women-led, Boston-based lifestyle brand with 200+ stores nationwide, we design thoughtful, inspired apparel and accessories that celebrate the totality of all women. We’re entering an exciting chapter of growth — expanding our footprint, reaching new customers, and deepening long-standing relationships. We're seeking bold thinkers and doers to join us.

With competitive pay and benefits, a supportive culture, and the chance to make a real impact, this is more than a job, it’s an opportunity to bring our ethos keep it simple, make it matter to life in new and inspiring ways.

The Senior Director, Retail Operations & Experience is a key leader within the Store Operations organization reporting directly to the SVP Retail. They are responsible for shaping the strategy, structure, and operating model that support J.Jill's growth and transformation. This role leads the home office Store Operations function and serves as a trusted partner to field leadership, translating business priorities into scalable, practical execution across the store fleet.

The Senior Director will strengthen consistency, accountability, and field capacity by improving processes, systems, communications, reporting, training, and workload planning. The role combines strategic leadership with hands‑on operational ownership, using financial and operational insights to identify opportunities, simplify work, and enable store teams to focus on the customer and deliver business results.

• Develop and lead a comprehensive Retail Operations strategy that supports business growth, transformation, field capacity, scalability, and a strong customer and associate experience.
• Establish consistent operating standards and practices across the store fleet, ensuring stores have clear expectations, tools, and processes to drive consistent execution of the J.Jill customer and selling experience.
• Lead the Store Operations team and establish clear ownership, structure, priorities, and accountability across store processes, systems, communications, training, workload planning, and operational execution.
• Translate strategic business priorities into clear operating plans, roadmaps, tools, and field execution strategies; prioritize home office initiatives so stores can focus resources on the highest-value work, selling activities, and customer engagement.
• Partner closely with the SVP Retail, Regional Directors, District Managers, and cross-functional leaders to identify operational issues and opportunities, recommend solutions, and ensure strong alignment between the home office and field.
• Develop and oversee clear, consistent field communications, including operating calendars, policies, procedures, promotional and merchandising directives, special events, and other cross-functional initiatives.
• Create and evolve actionable reporting, scorecards, exception analysis, and other tools that help field leaders understand performance, identify opportunities, and improve financial results.
• Apply strong P&L and retail business acumen across labor, staffing, inventory, productivity, payroll, and key KPIs; partner with HR and field leadership on staffing models, floor coverage, and related workforce practices.
• Evaluate existing processes and documentation, eliminate non-value-added work, and build scalable SOPs, manuals, guides, and systems that are clear, user-friendly, and aligned with the J.Jill brand and operating model.
• Lead change management across Store Operations initiatives, building field understanding, adoption, and accountability as new processes, systems, and ways of working are introduced.
• Build, develop, and lead a high-performing Store…