Director of Escalation Management; Remote
Newton, Middlesex County, Massachusetts, 02458, USA
Listed on 2026-10-30
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Management
IT Specialist -
IT/Tech
IT Specialist
Deep Health is seeking a Director of Escalation Management to lead a team of Escalation Engineers, owning ITIL-based Problem and Release Management for Services. You will drive root cause analysis, coordinate with Product and Engineering, and oversee cross-functional defect reviews.
The role requires 10+ years in enterprise software support, 5+ years leading teams, and strong communication with executives and customers. Remote US work with occasional travel may be required.
The Director of Escalation Management (Remote) role at Rad Net is now open for applications in Somerville, MA, United States.
Learn more about the Director of Escalation Management (Remote) role in the description above.
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