Senior Director Operations

Position:Senior Director, Media Operations

Location: Remote

Job :627

# of Openings:1

Harvest Group is an integrated commerce agency that helps high-growth consumer brands win in today's complex retail landscape. Since 2006, we've partnered with some of the world's most recognized brands to navigate the intersection of in-store and digital commerce, retail media, and social platforms across leading retailers including Walmart, Sam's Club, Target, Amazon, Costco, and Kroger.

What sets Harvest Group apart is our connected approach. By aligning strategy, execution, and insights across every stage of the retail journey—and powering that work through our proprietary technology platform,we help brands create sustainable growth in an increasingly dynamic marketplace.

But our success starts with our people.

At Harvest Group, our culture and values shape how we work, serve our clients, and support one another. We believe in building meaningful relationships, pursuing excellence with humility, and creating an environment where talented individuals can do their best work while continuing to grow professionally and personally.

Our commitment to our people has earned recognition as one of the nation's best workplaces, including:

• Inc. Best Places to Work (2025, 2026)
• Great Place to Work Certified (2024)
• Fortune Best Workplaces for Women (2024)
• Fortune Best Medium Workplaces (2024)
• Fortune Best Consulting & Professional Services Workplaces (2024)
• Business Intelligence Group Best Places to Work (2023)

• Integrity – Doing what is right in all things
• Relationship – Pursuing depth, trust, and collaboration
• Service – Laboring for others with humility and care
• Excellence – Delivering extraordinary performance and results with humility
• Journey – Embracing our past and planning for our future with faith

The Sr. Director, Media Operations builds how Harvest media delivers one standard way of working across activation pods and retailers, so quality is truly scaled. Reporting to the VP of Media and Marketing, this individual builds and leads a growing team that supports media activation pods and partners with other media leadership.

This hybrid role combines media operations with strategic planning, product, and program management, and operates across several core areas: delivery standards and service design, capacity and resourcing, profitability and scope governance, workflow tooling, AI, and platform enablement, and training and capability building. This individual also drives progress against the organization's growth goals and owns measurable outcomes, including gross margin recovery, revenue per head and utilization, onboarding cycle time, and scope leakage.

This is a remote position. For this role we prefer that candidates are based out of the following states: AL, AR, AZ, CT, FL, GA, IA, , IL, IN, KS, KY, MA, MD, MI, MN, MO, MS, NC, NV, NJ, OH, OK, OR, PA, SC, TN, TX, UT, VA, VT, WA, or WI.

• Own delivery standards and the repeatable service model across activation pods and retailers, including the service blueprint, RACI by client tier, stage‑gated onboarding, and what we deliver at what scope
• Own the rollout and implementation of internal and external programs and products: build adoption goals and milestones, identify key stakeholders and roadblocks, equip and train the working team, track implementation through KPIs, and proactively remove barriers to scaling
• Build, lead, and develop the Operations team, including those who support the operating rhythm inside each activation pod (workflow, accountability, and client goal tracking), and create clear career paths as the organization scales
• Support capacity and resourcing, tracking who works on what against revenue, surfacing capacity risk…