Senior Director of Unit Services

## Senior Director of Unit Services Apply:
Penn State University Park:
Full time:
Posted Today:
REQ #
** APPLICATION INSTRUCTIONS:*** ## CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.* ## CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
* ## If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.###
** Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.**###   
** POSITION SPECIFICS
** As part of the Penn State IT’s Optimized Service Team project, IT is implementing a new operating model designed to enhance service delivery, operational efficiency and collaboration across the university.
Penn State is seeking an experienced, strategic, and collaborative leader to serve as the
** Senior Director of Unit Services**.Penn State University seeks a Senior Director, Unit Services to lead a strategically critical portfolio of IT service delivery teams that ensures the unique needs of academic, administrative and campus units are met while maintaining operational excellence. This role oversees four integrated capability areas—IT Consulting, Unit Solutions, Deskside Support, and Unit Service Delivery—and partners closely with peers leading the Mission and Platform portfolios to orchestrate a unified technology operating model aligned with the university's academic and operational mission.
** RESPONSIBILITIES**
* ** Provide strategic leadership and governance for service delivery
** by aligning IT consulting, solution delivery, support, and service management functions with institutional priorities; establishing clear accountability and decision-making frameworks; driving outcome-based performance measures; and partnering with governance leaders to ensure coordinated, effective, and transparent technology services across the University.
* ** Lead IT consulting and advisory services
** by partnering with academic and administrative leaders to identify business needs, develop technology solutions, and ensure technology investments support strategic and operational objectives.
* ** Oversee unit-focused technology solutions and services
** by ensuring solutions meet local business needs while aligning with enterprise standards, governance, security requirements, and long-term operational sustainability.
* ** Lead deskside support operations
** by ensuring high-quality, responsive, and reliable end-user support services, monitoring performance through key service metrics, and driving continuous improvement to enhance user satisfaction and operational effectiveness.
* ** Drive cross-portfolio coordination and strategic alignment
** by partnering with Mission and Platform leaders to ensure seamless service delivery, eliminate duplication, and align technology services and solutions with the University's strategic priorities.
* ** Lead and develop high-performing teams
** by mentoring talent, building leadership capabilities, and fostering a culture of continuous learning, growth, and adaptability.
** QUALIFICATIONS
* * Qualified candidates will demonstrate strength across several of the following areas:
* Progressive leadership experience in IT service delivery, IT operations, customer support, consulting, technology solutions, or related functions.
* Demonstrated success leading…