Senior Director, Technology Operations - Global Marketplace Returns
Remote / Online - Candidates ideally in
Bentonville, Benton County, Arkansas, 72712, USA
Listed on 2026-10-30
Bentonville, Benton County, Arkansas, 72712, USA
Listing for:
Walmart
Full Time, Remote/Work from Home
position Listed on 2026-10-30
Job specializations:
-
Management
Operations Management, AI Business & Operations, Supply Chain & Logistics -
Business
Operations Management, AI Business & Operations, Supply Chain & Logistics
Job Description & How to Apply Below
Posted:
Location:
BENTONVILLE, AR, United States Salary: $130000 - $260000/year
Type:
Full time / Regular/Permanent Company:
Walmart Business Segment:
Home Office What You'll Do...
• Define the global, cross-border Marketplace Returns strategy and operating model.
• Improve customer and seller experience through greater trust, simplicity, transparency, and economic sustainability.
• Drive reverse-logistics, cost-to-serve, recovery, and operational-efficiency improvements.
• Set policy, dispute, seller-protection, fraud, and abuse priorities with key partners.
• Translate business needs into scalable product and technology priorities; build and lead a high-performing team.
What You'll Bring...
• 12+ years in eCommerce, Marketplace, Returns, reverse logistics, post-purchase, retail technology, supply chain, or related areas.
• Deep expertise in Returns, Marketplace operations, or reverse logistics and their customer, seller, and financial tradeoffs.
• Proven ability to influence Product and Engineering roadmaps and deliver scalable technology solutions.
• Experience leading complex, cross-functional, global or multi-market initiatives with strong analytical and executive communication skills.
• Success building high-performing teams; fraud, abuse, risk, or seller-protection experience is preferred.
Summary Lead Walmart Marketplace's global Returns transformation, making post-purchase experiences simpler, more trusted, and economically sustainable for customers and sellers. You will set the end-to-end strategy across markets, shape the operating model and technology roadmap, and build scalable capabilities that make Returns a Marketplace advantage.
About the team
The Global Marketplace Returns team defines the strategy and capabilities that improve the Returns journey across Marketplace. Working with Product, Engineering, Omni Returns, Supply Chain, Fraud, Finance, Analytics, and international Marketplace teams, the group balances customer and seller experience, reverse-logistics economics, policy, protection, and technology enablement. This role establishes the operating mechanisms and scalable standards needed to support global Marketplace growth.
Minimum qualifications["Age - 16 or older"]Preferred qualifications[]
Position Requirements
10+ Years
work experience
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