Remote Operational Support Leader
Columbus, Franklin County, Ohio, 43085, USA
Listed on 2026-10-30
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Management
Operations Management, Supply Chain & Logistics
Bold Penguin seeks an Operational Support Services Manager to lead the OSS team, driving fast, accurate agent support and high-quality workflows. You’ll own escalation timelines, coach teams, and partner with CS, Carrier Ops, Product, and Engineering to scale an exceptional agent experience.
You’ll oversee operational execution, continuous improvement, and SOP updates, while maintaining a customer-first culture and ensuring SLA performance across channels.
This is a genuine position to take on the Remote Operational Support Leader role at Bold Penguin.
We are seeking a motivated Remote Operational Support Leader to join Bold Penguin in Dublin, OH, United States.
Consider building your career as a Remote Operational Support Leader at Bold Penguin.
The Remote Operational Support Leader position in the Management & Operations field is open for applications.
We have an opening for a Remote Operational Support Leader in Dublin, OH, United States within Management & Operations.
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