Manager of Coding Operations; Remote

Optum Insightis improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deepexpertisein the industry and innovative technology empower us to help organizations reduce costs while improving risk management,quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring.

Connecting. Growing together.

Supervisor will manage inventory by overseeing the work of employees, ensuring efficiency, achievement of department goals, and adherence to policies. They will instruct and implement changes. Supervisors will provide support, guidance, feedback, and support professional growth of team members. They will foster a positive work environment while striving for continuous process and performance improvements. Supervisor will conduct monthly one to one meeting, daily huddles, and biweekly team meetings.

They will assist members of the team with schedule updates.

The Supervisors will be expected to and collaborate with internal functional areas such as the developers of our PEGA application and our Optum partners.

You'llenjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Manages team of 15-18 investigators (professional, non-exempt), including tracking KPI's, metrics, OT, TAT etc., provides feedback to staff on performance, sets work direction, resolves problems, provides guidance to team members when needed and takes necessary steps to address poor performance including corrective action up to termination and provides input to forecasting and planning for their team
• Serves as an operational expert for their business, creating documentation, gaining approval from the client with the assistance of management and implementing and approving operational changes through documentation and training the team on the updates
• Sought out as an expert for the business and provides explanations and information to others on difficult issues, both within the team and other departments. With the guidance of leadership solves complex problems, builds innovative solutions and assists the operational leader in new client implementations and/or expansion of our current business
• Develops innovative approaches and strategies to improve business process through projects, internal and external to our business and adapts the department needs/priorities based on business and operational challenges
• Strives for high employee engagement through transparent and honest communication. Provides a safe and secure environment for ongoing collaboration, feedback and growth
• Completes all required HR administrative reporting through score card maintenance, Year In Review, performance documentation and policy and procedure adherence

You'llbe rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well asprovidedevelopment for other roles you may be interested in.

• 2+ years of leadership and relevant work experience
• 2+ years of experience coaching, mentoring and providing feedback
• 2+ years' experience in Provider Data analysis or provider installation roles
• 1+ years of human resource policies and procedures experience
• 1+ years of client service experience
• 1+ year of experience on UHC platforms (NICE, COSMOS, FACETS, UNET etc.)
• Demonstrated highly organized with…