Operations Training Manager

Nellis Auction (Nellis or “the Company”), headquartered in Las Vegas, NV, is a middle-market Direct-to-Consumer marketplace providing efficient liquidation services for returned or overstock inventory. Nellis sources these goods through major retailer/wholesaler relationships and currently operates in nine locations with more than 1,800 employees. The Company is a leader in the reverse logistics industry ($769B size) with significant relationship, operational, and technological competitive advantages.

Given these competitive advantages, Nellis has experienced exponential revenue growth in recent years with more growth ahead.

The Training Manager owns how every warehouse team member at Nellis Auction learns to do their job, and makes sure that training is the same, and equally effective, in every building. This leader sets the functional training strategy for all warehouse locations, builds and maintains curriculum for every warehouse function and process, and runs the certified trainer program that delivers training on the floor.

The role partners closely with Industrial Engineering and the Operational Excellence team to keep training current with the latest SOPs and system changes, and with the Regional Directors of Operations to target retraining wherever performance is below standard. Based in Las Vegas with a seat at the Home Office, this role is expected to spend at least 50% of its time in warehouse locations, observing, auditing and coaching where the work actually happens.

Requirements

• Network Training Strategy: Build and own the functional training strategy for all warehouse roles within Nellis's enterprise Training Strategy and Framework, which is owned in partnership between Operations and Human Resources. Define what every role needs to know, how and when they learn it, and how proficiency is verified, from a new hire's first shift on the floor through cross-training and advancement.
  
  Maintain a prioritized functional training roadmap aligned to operational priorities, network growth and peak hiring ramps.
• Curriculum Development: Design, build and maintain curriculum covering all warehouse functions and processes: safety onboarding, role-based learning paths, trainer guides, hands-on practical exercises, knowledge checks and sign-off criteria. Write content that a first-week team member can follow and that produces the same result in every building. This role partners with HR so that orientation/onboarding, including HR policy training and company induction, leads directly into functional onboarding without gaps or overlap.
• Certified Trainer Program: Set and maintain the standards for selecting certified trainers. Run the train-the-trainer program that develops their facilitation and coaching skills, certify trainers against a defined standard, and hold them to it through observation, recertification and, when needed, decertification. Make sure every location has enough certified trainers to support its roster, shifts and growth.
• Training Audit & Effectiveness: Regularly audit live training sessions and training records across the network to confirm that training is delivered as designed and is producing results. Measure effectiveness using the Kirkpatrick model, in alignment with HR's learning measurement framework, with indicators such as time to proficiency, assessment pass rates, early-tenure retention, and quality and productivity against standard. Adjust content, delivery or trainer coaching where the data shows gaps.
• Content Currency & Change Management: Partner with Industrial Engineering and the Operational Excellence team so that training always reflects current SOPs, process changes and software…