Remote Director of Escalation Management
Jacksonville, Duval County, Florida, 32099, USA
Listed on 2026-10-30
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Management
IT Project Manager, Client Relationship Management
Quantib BV is seeking a Director of Escalation Management to lead a team of Escalation Engineers and own ITIL-aligned Problem and Release Management for Services. You will drive RCA, defect reviews, and coordination with Product, Engineering, Platform, and customers in a cloud/SaaS environment.
You will prioritize escalations across customers, report on metrics, and guide high-severity communications, while partnering to minimize customer impact during patches and upgrades.
We are currently recruiting a Remote Director of Escalation Management for our team in United States.
The following role is for a Remote Director of Escalation Management with Quantib BV.
Our team is growing, and we are hiring a Remote Director of Escalation Management in United States.
This Full Time role is for the Remote Director of Escalation Management role at Quantib BV.
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