WiFi Connectivity Program Manager

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennia ls,” and “Best Workplaces for Diversity.”

Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade.

We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Pay Range: $80-87K Salary While this is a remote position, we are only able to hire candidates who reside in the following states due to employment eligibility requirements: AZ, NV, CO, NE, KS, MN, IA, MO, IL, OK, TX, LA, IN, OH, KY, TN, AL, GA, FL, SC, NC, VA, NY, WI, WA, CA, OR, MD, MI, MS, UT, SD and CT.

The Resident WiFi Connectivity Program Manager is responsible for the strategic leadership, execution, and continuous evolution of the organization's Resident Connectivity, Internet, and IoT programs across the portfolio. This role ensures the successful implementation, optimization, and ongoing support of connectivity initiatives, driving program consistency, operational excellence, and measurable business results. Serving as the primary business owner for resident connectivity programs, this position collaborates closely with Property Operations, Marketing, Centralized Operations, executive leadership, internal stakeholders, and external partners to maximize program performance, enhance the resident experience, and improve operational efficiency.

The Resident Connectivity Program Manager leverages data, insights, and cross-functional partnerships to drive portfolio-wide objectives, identify opportunities for innovation and continuous improvement, and ensure the successful delivery of strategic initiatives that create value for residents and the organization.

Previous WiFi experience is required. Experience with Smart Home technology, devices, and systems is preferred but not required.

• Lead and execute the Resident Internet and Smart Technology Program strategy across the portfolio, aligning with organizational goals and performance targets.
• Develop initiatives that improve operational efficiency, increase resident adoption and satisfaction, and drive financial performance.
• Define, track, and report on program goals, KPIs, and performance metrics to internal stakeholders and executive leadership.
• Evaluate program effectiveness using data, industry insights, and stakeholder feedback; recommend and implement enhancements.
• Ensure consistent program execution and standards across all markets and communities.
• Lead, coach, and develop team members, fostering a culture of accountability, collaboration, and continuous improvement.
• Set clear performance expectations and provide ongoing feedback and development opportunities.
• Manage resource planning, workload distribution, and project assignments to align with priorities.
• Support hiring, onboarding, training, performance evaluations, and succession planning.
• Oversee multiple concurrent installations, conversions, upgrades, and technology initiatives.
• Ensure…