Integration Project Manager

Level: Experienced,

Job Location:

IPM - NC - NC, First Call Group

Role:

Integration Project Manager

Location:

North Carolina,[Flexible / Home-based] with significant travel toacquiredlocations (est.
50–75% duringactiveintegrations)

First Call Group is a national commercial HVAC and mechanical services platform built on strong local brands.

We partner with strong local brands to build durable partnerships with our teams and our customers, ensuring our customers’ facilities are taken care of at the highest level.

We grow two ways: organically and byacquiringexcellent local businesses and creating a network where the whole is greater than the sum of our parts.

We are hiring

Integration Project Managers to ensure our new partners have a successful transition to becoming successful

First

Call operating companiesasa partofournational network.

The Integration Project Manager owns the year1 transition plan; working shoulder-to-shoulder with the acquired leadership team, the Regional VP who the acquired business reports to, and the Headof Integration who owns the playbook.

• You own the whole integration process.
  
  From close through year 1,you’releading the process that turns our new acquisitions into true First Call operating partners. Success is visible and measurable.
• You work alongside owners.
  
  Founders who just sold theirlife’swork, RVPs with P&L ownership, and platform executives.
  
  You’llensure integration efforts work towards a strategic end, not just a tactical one.
• You’rebuilding the machine.
  
  Our integration is a repeatable operating system that still honors the unique strengths and needs of each business weacquire. As we continue to sharpen our approach, your field experience will shape the playbook.

Project Leadership:own the year 1 lifecycle for new partners, from pre-close planning, administrative integration, cultural integration,operating integration and project close.

• Playbook Design:translate diligence findings into the integration project plan that combines our repeatable approach with the unique needs of the partnership
• Stabilization:
  
  Partner with functional owners to implement back-office integration across payroll, benefits, finance, safety, insurance, fleet, and IT in the first 100 days; plugging new partners into the support we offer swiftly and smoothly
• Strategy Building:workwith operations leadership to benchmark 3-year goals, SWOT analysis, hot-button issues, and commercial handoff planning.
• Operations and Cultural Transition:
  
  Create the plan for days 100-365, where cultural integration, value-creation opportunities, and commercial activation take shape.
• KPI Vigilance:
  
  Tracking retention across technicians, leaders, and customers against baselines, and tackling risks early to ensure deal value stays strong
• Meaningful Closeout:formally close the integration project at Month 12; planning for unresolved items, documenting lessons learned, and transitioning ownership cleanly.

The Integration Project Manager reports to the Head of Integration.

• 5+years of experience leading cross-functional initiatives spanning functions like HR, Finance, IT,and Operations with measurable outcomes and deadline compliance
• Mechanical services industry, M&Aand/or integration experience preferred
• Comfortable with P&L structure,strong business acumen, andstandardKPIs
• Experience with project management practices, systems, and software applications
• Familiarity with stage gate operating models
• Ability to brief senior leadership concisely, write documents that drive decisions, and hold owners accountable to commitments
• Abilitytotravel andspend substantial time on-site atacquiredlocations across the U.S., especially in the first 100 days of each integration

• Highly Organized–strong time management, documentation, and recordkeeping
• Detail-Oriented–high levelof discipline at every stage of the process
• Relational
  -Influence without authority; interpersonal skills, High EQ
• Adaptable
  -Balance process discipline withsolidjudgement
• Effective Communicator –At all levels of the organization
• Tenacity –navigate obstacles anddrivesthe project towards intended outcomes
• Approachable
  -build trust and rapport quickly

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.