Operations Director - North West Regional Hub

Our client, a leading national retail chain, is seeking a seasoned Operations Director to oversee and optimize operations within its North West Regional Hub, based in Klerksdorp, North West, ZA . This is a key leadership position responsible for ensuring the efficient and profitable functioning of all retail outlets and distribution centers within the region. The role demands a strategic approach to operational management, with a focus on driving efficiency, controlling costs, and enhancing customer satisfaction.

This hybrid role requires regular on-site presence for team leadership and operational oversight, complemented by remote work capabilities for strategic planning and data analysis. We are looking for an individual with a strong track record in retail operations management, capable of leading large teams and implementing impactful operational improvements. This is a critical role for driving regional performance and contributing to the overall success of the organization.

• Oversee all operational activities within the North West Regional Hub, including retail stores, warehouses, and logistics.
• Develop and implement operational strategies to achieve regional business objectives and performance targets.
• Manage and mentor a team of regional managers, store managers, and operational staff, fostering a high-performance culture.
• Ensure efficient inventory management, supply chain logistics, and stock control across all regional facilities.
• Monitor operational budgets, control expenses, and identify opportunities for cost reduction and efficiency gains.
• Drive initiatives to improve customer experience and satisfaction within the region.
• Ensure compliance with all health, safety, and regulatory standards.
• Collaborate with corporate departments to implement new policies, procedures, and technologies.
• Analyze operational data and performance metrics to identify trends, challenges, and areas for improvement.
• Lead and manage capital expenditure projects related to operational infrastructure and upgrades within the region.

• A minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role, preferably within the retail sector.
• Proven experience managing multi-site operations and large operational teams.
• Strong understanding of retail operations, supply chain management, and logistics.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to develop and execute strategic operational plans.
• Proficiency in financial management, budgeting, and P&L oversight.
• Experience with retail management software and ERP systems.
• Bachelor's degree in Business Administration, Operations Management, or a related field; an MBA is a plus.
• Ability to work effectively in a hybrid model, balancing on-site and remote responsibilities.
• Strong problem-solving skills and a proactive approach to operational challenges.

• Highly competitive annual salary of R. Annual performance bonus and potential for profit-sharing.
• Comprehensive medical aid, provident fund, and life insurance.
• Generous leave entitlement and staff discounts.
• Opportunities for executive leadership training and development.
• A dynamic hybrid work environment based in Klerksdorp, North West, ZA .
• Company vehicle and fuel allowance.
• Relocation assistance may be considered.
• A challenging and rewarding role with significant regional oversight.
• Access to cutting-edge retail technology and operational tools.