VP, Operations; Digital Solutions; Remote

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose:
We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The VP, Operations - Digital Solutions develops, and manages delivery of operational solutions, data analytics support, Implementation pricing, program regulatory requirements, reporting, and change management services to clients for assigned LOB platforms supported by the company. Incumbent will define requirements and processes for operational/implementation services for new products/solutions and enhancements on current systems and subsystems. Incumbent will also design and implement new operational models, policies, and procedures as needed to ensure exceptional quality and service to clients.

Incumbent will assume leadership role for all processing services to assigned clients, ensuring delivery of high-quality results. Incumbent will partner with business units to ensure company strategies and projects are successfully implemented.

This position directs, develops, and manages the team of operational and subject matter expert across the organization for all digital, contact center, and payment solutions including but not limited to Alerts, Estatements, Loyalty, Credit Bureau solutions, Wallets, Digital card issuance, DXO, DXM, Shared Branching, Merchant Terminals, business card solutions, client facing 3270 front solutions, billpay, Zelle, and lending solutions. The incumbent provides consultation and support to clients directly, as well as regular interactions with finance, audit, sales, project delivery, service, account management, legal, strategic partnerships, and product.

The incumbent directs, develops, and manages the delivery of all aspects of onboarding, project management, change management and decommissioning of solutions based on client need and contractual requirements. Incumbent is responsible for supporting existing and defining new requirements and processes for operational services related to these solutions. Incumbent will assume leadership role for all services to assigned clients, ensuring delivery of high-quality results.

Incumbent will partner with business units to ensure company strategies and projects are successfully executed and delivery aligns with revenue and client experience objectives.

Essential Functions & Responsibilities:

• Provide strategic direction, management, and development for staff of leaders, project managers, coordinators, and technical analysts for delivery of operational processing services for all platforms supported by the company
• Develop business unit strategies in support of the VELERA overall goals and strategies and execute defined strategy projects; provide input and support to executive leadership team regarding overall company strategies and strategic initiatives
• Define requirements and processes for projects, and operational processing services for new products and solutions, including enhancements of products and services supported on all supported systems and subsystems
• Design and implement new operational models, policies, and procedures as needed to ensure exceptional quality and client service; oversee projects and operational processing services, delivering quality results
• Forecast, obtain, and develop sufficient resources to meet business unit requirements and drive excellent client support
• Provide pre-sale…