Account Director, Influencer Marketing; US, Fully-Remote, EST ) Director Kyra Hartford, CT, US + Workplace

Kyra is an enterprise influencer marketing platform working with brands like Shark Ninja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across Tik Tok, Instagram, and You Tube.

EST hours. Reports to the Chief Strategy Officer who oversees the entire delivery team.

You own a portfolio of client accounts and the team that delivers them. On the client side you are the senior point of contact, accountable for net revenue retention: renewals, expansion, and revenue  the delivery side you build and lead a team of Campaign Managers and own what they produce: quality, timelines, margin, and the standards they work to.

• Net revenue retention across your portfolio: renewals, expansion, revenue at risk.

• The senior client relationship, from day-to-day marketing contacts up to budget holders.

• Campaign delivery across the portfolio: on time, in scope, against KPIs.

• Building the Campaign Manager team: hiring, onboarding, standards, coaching and progression.

• Gross profit margin and cost management on your accounts.

• Gross profit margin on every account, against target.

• Team utilisation and throughput per head.

• Cost per brief, and the direction its moving.

• Renewal rate and expansion revenue on your portfolio.

• Map stakeholders across functions and regions.

• Own all communications.

• Set account strategy: the roadmap, the expansion case, the renewal plan.

• Own commercial terms, scope and budget.

• Own executive reporting, QBRs and EBRs.

• Manage account risk.

• Hire well and onboard fast. You build the team, you don't just inherit it.

• Set the production standard: casting, negotiation, brief workflow, escalation.

• Track Campaign Manager performance against clear, measurable expectations. Coach, give regular feedback, own progression and performance conversations.

• Plan resourcing and workload.

• Own the numbers behind delivery: budgeting, forecasting, reconciliation, GPM, throughput per head.

• Set influencer strategy: casting direction, negotiation and rates, re-engagement of high performers.

• Act as senior escalation on complex campaign and influencer issues.

• Lead post-campaign analysis, internal post-mortems and PCA decks.

• Work with Sales, Legal, Product and Strategy to keep priorities aligned, and represent campaign delivery at a senior level internally.

• Feed client needs, pain points and feature requests back to Product.

• Your accounts renew, several grow, and NRR trends upward.

• Margin holds or improves as volume rises. Cost per brief comes down.

• Delivery holds without constant escalation.

• Your Campaign Managers get faster and more independent, and they stay.

• Recurring problems get fixed at the cause, not re-managed every quarter.

• Senior ownership of $500,000+ accounts, with multiple stakeholders and work streams. You have held the number on those relationships, and you can name accounts you grew and say how.

• Held margin and contribution targets on that portfolio, not just a revenue number. You can say what you did when the margin slipped.

• Hands-on influencer campaign experience. At least 7 years in influencer marketing, covering casting and production. Strong platform fluency.

• Built and led a team. You have hired, developed and retained Campaign Managers or equivalent, and you can show what happened to their performance and retention under you.

• AI in your daily work, with proof. You can name a process you changed with it and what the result was.

• Commercial sharpness (agency economics, margin, resourcing), operational strength so you build systems not workarounds, clear communication at every level, and high standards with low ego.

The role is EST based and works with a team spread across three continents.

Kyra reserves the right to add to or modify the duties of this role as the needs of the business change.

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