Director of Operations

Location: Mississauga, ON | Primarily on-site with flexibility to work from home and travel between GTA facilities. Occasional travel within Canada (up to 20%).

Language: Excellent written and verbal communication skills in English required.

Background Check Requirement: Criminal record check and professional references required. Drivers abstract may be requested.

Are you a strategic operations leader who thrives on building high-performing teams and driving business growth? We're seeking a Director of Operations to join a leading global logistics organization experiencing significant growth and transformation across its Canadian operations.

In this role, you'll oversee a portfolio of distribution centers, lead experienced site managers and influence the experience of approximately 300400 employees. You'll balance operational excellence, profitability and customer satisfaction while helping shape the future of contract logistics.

• 20 vacation days, comprehensive employer-paid health and dental benefits, and retirement savings options, including RRSP matching.
• Monthly vehicle allowance of $850 for gas vehicles or $1,100 for electric vehicles, plus insurance reimbursement.
• A collaborative, people-first culture with opportunities to influence national strategy, develop leaders and drive innovation.

• You'll provide strategic oversight of multiple distribution centers, ensuring operational performance, financial accountability and service excellence.
• You'll own portfolio-level P&L performance, identifying opportunities to improve profitability, productivity and cost efficiency.
• You'll coach and develop distribution center managers, strengthening employee engagement, succession planning and team performance.
• You'll build trusted customer relationships, lead contract reviews and negotiations, and manage escalations.
• You'll partner with business development teams on RFPs, new business opportunities and successful customer onboarding.
• You'll champion continuous improvement, change management, automation opportunities and QSHE compliance.

• 7+ years of progressive logistics experience, specifically within third-party logistics (3PL) or contract logistics, including 2+ years in senior leadership.
• Proven experience overseeing complex distribution operations, managing leaders and maintaining P&L accountability.
• Strong commercial acumen, including customer contracts, vendor management, KPIs, SLAs and executive-level presentations.
• Experience driving operational improvements, strategic initiatives and employee engagement in fast-paced environments.
• Bachelor's degree in Supply Chain Management, Business Administration, Logistics or a related field.
• Familiarity with warehouse management systems and QSHE requirements. Lean, Six Sigma, APICS, CPSM or PMP certification is an asset.
• Ability to travel and respond to occasional after-hours operational emergencies.

We're looking for someone who brings positive energy, genuinely cares about developing people and sees opportunities to improve how we operate. Someone who can think strategically, roll up their sleeves when needed and help us grow without compromising the experience of our employees or customers.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2

SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.