Senior Manager, Remote: AI-Driven Customer Repair
Rawlins, Carbon County, Wyoming, 82301, USA
Listed on 2026-11-01
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Management
AI Business & Operations, Operations Management
Lumen is hiring a Senior Manager for the Strategic Engagement and Response Team (SERT) in a remote US role. The position leads critical escalations at the highest levels, drives automation and AI initiatives, and coordinates across Engineering, Field Operations, NOC, and Sales to improve customer experience and revenue through Ops as a Service.
Responsibilities include executive communications, program management, and continuous improvement in escalation processes, with on-call rotation and
This is a great opportunity to take on the Senior Manager, Remote: AI-Driven Customer Repair role at Lumen.
This is a strong role to take on the Senior Manager, Remote: AI-Driven Customer Repair role at Lumen.
As a Senior Manager, Remote: AI-Driven Customer Repair, you will play an important part at Lumen in Cheyenne, WY, United States.
We invite applications for the Senior Manager, Remote: AI-Driven Customer Repair position located in Cheyenne, WY, United States.
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