Service Director

The Service Director will oversee the service operations within a designated geographic area (Pacific Northwest), ensuring the delivery of high-quality service and support for biomedical equipment within partnering customer sites. This role involves managing a team of Biomedical Technicians, coordinating service activities, and maintaining strong relationships with customers to ensure their satisfaction and the optimal performance of equipment.

The Service Director will lead a team of biomedical technicians who are located at strategic customer sites. The preferred candidate will be required to reside in the Pacific Northwest service area.

This is a remote role that requires the successful candidate to travel to customer sites up to 2 weeks a month or as business dictates.

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Role requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development.
• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
• Uses technical experience and analytical thinking.
• Uses multiple internal and limited external sources outside of own teams to arrive s as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

• Bachelor's degree and a minimum 4 years of experience in the medical services industry; OR military education program (equivalent) and a minimum 4 years of experience in the medical services industry; OR an Associate’s degree and a minimum 6 years of experience in the medical services industry; OR a High School Diploma/GED and a minimum 10 years of experience in the medical services industry.
• Leadership experience that includes leading technical teams.
• Ability to travel up to 50%.
• Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Previous experience servicing biomedical equipment or leading biomedical teams.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Experience interfacing with external and internal customers.
• Experience with P&L statement.

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based…