Remote Workforce Optimization Supervisor — Ops
Scranton, Lackawanna County, Pennsylvania, 18501, USA
Listed on 2026-11-01
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Management
Operations Management, Change Management, Supply Chain & Logistics
One Call is seeking a remote Supervisor - Workforce Optimization to lead a WFM team focused on real-time SLA/ASA metrics, staffing decisions, and performance improvement plans. You will translate data into actionable guidance for Operations Leadership and drive continuous improvement.
The role requires 3+ years in WFM with leadership experience, strong analytical skills, and proficiency with WFO tools. A remote-friendly environment with a Monday–Friday schedule and growth opportunities is
We have an opening for a Remote Workforce Optimization Supervisor — Real-Time Ops in Claussville, PA, United States within Management & Operations.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 18.000 - 34.000.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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