Operations Manager

Remote

United Kingdom-Remote

Full time

JR100456

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

The Operations Manager is responsible for ensuring overall service delivery excellence and efficiency while also managing operational activities and assigned staff. You manage a large and complex global account and will be responsible for the program across several countries. He/she must interface with a variety of stakeholders that could include client sponsors, internal stakeholders, end-users, employees, and suppliers. This role serves as the single point of contact for the client and is accountable for delivering a “One Kelly” solution.

In addition, this position will be focused on improving employee and client engagement.

The Operations Manager is also responsible for driving account efficiencies, overseeing opportunity identification within the client portfolio. This role will manage and lead a team that may sit onsite within a client location or remotely depending upon the needs of the client.

Join our international MSP Team immediately for a home office-based assignment in UK (with occasional travel)!

• Collaborate with Kelly internal teams (supplier compliance, reporting & analytics team, legal etc..) to bring the best solution to the client

• Monitor compliance to customer specific and contract requirements. Identify areas of opportunity for process improvement and implement new procedures as needed.

• Identify areas of growth for the program by investigating every possible lead for expansion and being familiar with all Kelly products to have initial conversations with the client on different solutions

• Ensure the business practices are meeting and exceeding overall service delivery expectations.

• Drive results and best-in-class program solutions to the customer and their end users.

• Manages the P&L for his/her country in scope to ensure GP and ROI meets and/or exceeds budget

• Performs the foreseen forecast exercises, understands the general financial status of the program and makes every effort possible to manage cost control

• Supervision and control of the monthly cost savings reports for the customer

• Sponsor/lead continuous improvement efforts focused on productivity improvements.

• Monitor performance trends and make the appropriate adjustments to improve efficiency and customer service to meet and exceed service level agreements.

• Work cross-functionally to deliver improvements in performance to enhance client service and reduce operational risk.

• Monitor past due status and actively seek improvement to invoicing process & technology processes, partner with our shared s

• Identify opportunities to automate/remove administrative tasks from team so they can focus on value-added activities.

• Regular/proactive communication that builds strategic relationships

• Main point of contact for client issue escalation, ensuring timely and effective resolution

• Analyze performance data and proactively identify opportunities to provide improved service to the client

• Creates & leads business reviews with key…