Director - Business Banking - Branch

As Performance Director, you'll play a pivotal role in leading the performance, development and strategic direction of Nationwide's Business Banking proposition, ensuring the delivery of exceptional outcomes for customers, colleagues and the Society. This is a highly influential leadership role with accountability for driving business performance across the UK, translating strategy into action and ensuring the successful delivery of key priorities through effective leadership, governance and collaboration.

Reporting to the Head of Business Banking
- Branch & Cash Support, you will act as a trusted deputy, providing leadership across a broad portfolio of operational, customer and commercial objectives. You will lead business performance through a balanced scorecard of measures, identifying opportunities to improve customer outcomes, colleague engagement, productivity and business performance, whilst developing the capability of leaders across the Business Banking operation.

A key part of the role will be sponsoring and leading significant change across Business Banking, ensuring strategic initiatives are successfully implemented and deliver sustainable benefits for customers and colleagues. Working closely with stakeholders across Business Banking, Retail Services and the wider Society, you will help shape the future of Nationwide's Business Banking proposition, balancing operational excellence with innovation and continuous improvement.

You will undertake detailed analysis and interpretation of management information to identify performance trends, risks and opportunities, enabling robust decision making and the effective deployment of resources. Through close collaboration with leadership teams and business partners, you will develop and implement performance improvement strategies, ensuring accountability and delivery against agreed outcomes.

The role sits at the heart of the Business Banking leadership team and requires exceptional stakeholder management across a wide range of internal and external partners.

You will provide oversight and direction on key operational, performance, risk and strategic matters, ensuring effective governance, clear decision making and alignment to Society priorities. You will also lead the preparation and communication of executive reporting, stakeholder updates and leadership reviews, providing clear insight and recommendations that support business decision making.

We're looking for a strategic and commercially minded leader with a proven track record of delivering performance improvement, leading through others and influencing at all levels within a complex environment. Just as important is a leadership style that is collaborative, inclusive and aligned to Nationwide's values.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a need to regularly travel across the UK to our branches and offices within this role. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office.

If your application is successful, your hiring manager will provide further details on how this works.

You will lead the performance of Nationwide's Business Banking proposition by working closely with operational…