Operations Manager Assistance; Fully Remote

• Lead safe, timely, customer-focused, and cost-effective delivery of assistance services from notification to case closure.
• Manage frontline performance, workforce planning, people management, escalations, quality, and service resilience.

• Lead service delivery, ensuring teams meet client SLAs, KPIs, and requirements.
• Manage and develop the team, including recruitment, training, performance, scheduling, and capacity planning.
• Oversee complex cases, coordinate care with providers, manage client relationships, and maintain quality and compliance.

• Relevant degree or equivalent experience, with experience leading a 24/7 operation in medical assistance, travel, health insurance, or complex claims.
• Strong people leadership, workforce planning, quality improvement, complaint handling, incident management, and change delivery skills.
• Calm, empathetic, and decisive with sound judgement in time-critical situations; strong communication, data, and financial skills.

Everbridge provides critical event management technology that helps enterprises and government organizations anticipate, mitigate, respond to, and recover from critical events. As a global company, they foster a culture of resilience and safety, empowering employees to protect people and operations.