Senior Manager, Executive Escalations & Repair Programs; Remote
Gorham, Cumberland County, Maine, 04038, USA
Listed on 2026-11-01
-
Management
Project & Program Management
Lumen is seeking a Senior Manager to lead the Strategic Engagement and Response Team (SERT) within Enterprise Repair. You will manage high‑level escalations, drive critical projects, and lead automation and AI initiatives to improve touchless tickets and customer experience.
The role requires 10+ years in telecom operations with 5+ years in leadership, plus strong executive communication and project management. Remote US work is available with 24/7 support as needed.
We are looking to fill the Senior Manager, Executive Escalations & Repair Programs (Remote) position at Lumen in Augusta, ME, United States.
The Senior Manager, Executive Escalations & Repair Programs (Remote) position in the Finance, Management & Operations field is open for applications.
We have an opening for a Senior Manager, Executive Escalations & Repair Programs (Remote) in Augusta, ME, United States within Finance, Management & Operations.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).