Vice President of MS-ISAC Member Engagement - Remote

The Vice President of Multi-State Information Sharing and Analysis Center (MS-ISAC) Member Engagement is part of the Operations, Intelligence, and Services (OIS) department, which resides on the MS-ISAC PMO team and reports to the Senior Vice President, MS-ISAC PMO and Business Operations. As our Vice President, MS-ISAC Member Engagement, you will be responsible for leading the MS-ISAC member engagement function, including member services and support, training and education, regional engagement, and state and territory strategic engagement.

This role ensures that MS-ISAC members receive a coordinated, high-value, and mission-aligned membership experience that supports service awareness, effective use, member satisfaction, and sustained participation. This position also serves as a senior executive engagement lead for MS-ISAC, working directly with state CIOs, CISOs, Homeland Security Advisors, Emergency Managers, and other senior U.S State, Local, Tribal, and Territorial (SLTT) leaders to understand priorities, communicate MS-ISAC value, and identify barriers to effective participation.

• Provide leadership and oversight for MS-ISAC member services and support, training and education, regional engagement, and state and territory strategic engagement
• Lead MS-ISAC member engagement strategies that improve service awareness, member satisfaction, effective use of services, and sustained participation
• Lead the design and continuous improvement of the MS-ISAC member experience across onboarding, engagement, support, service adoption, renewal support, and ongoing value realization
• Develop strategies and operating practices that ensure members clearly understand the value of MS-ISAC membership and can effectively access and use the services, resources, expertise, and community available to them
• Serve as a senior relationship lead with member executives and SLTT leaders, including CIOs, CISOs, Homeland Security Advisors, Emergency Managers, and other senior public‑sector stakeholders
• Conduct executive‑level engagements with state and territory leaders to understand priorities, identify concerns, communicate MS-ISAC value, and support alignment with whole‑of‑state objectives
• Oversee member support functions to ensure timely, coordinated, and professional responses to member needs, questions, escalations, and service‑related issues
• Oversee MS-ISAC training and education efforts to help members understand available capabilities, increase cybersecurity knowledge and awareness, and effectively apply MS-ISAC resources to improve cybersecurity resilience
• Lead regional engagement efforts that strengthen relationships with local governments, regional partners, associations, and other SLTT stakeholders
• Establish scalable engagement approaches for strategic members and accounts, including appropriate engagement plans, relationship cadences, value reviews, executive touchpoints, and coordination of internal CIS resources
• Ensure member feedback, priorities, concerns, and service needs are captured and communicated to appropriate CIS teams to inform service improvement, training, reporting, and value messaging
• Partner with Sales and Business Services, Operations, Intelligence, and Services, Product, Marketing, Legal, Finance, and other CIS teams to coordinate member‑facing activities and resolve member‑impacting issues
• Develop and maintain scalable engagement playbooks, templates, reporting mechanisms, and operating practices to support consistent engagement across MS-ISAC member segments
• Track and report meaningful member engagement metrics, including service awareness, training participation, support trends, sentiments, engagement activity, and strategic risks or opportunities
• Lead, coach, and develop…