Program Manager, Online Programs

Administrative Operations Specialist 3

Administrative Operations

Full time

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Supports and instructs those served by the department with complex queries, applies specialized knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Thunderbird School of Global Management is currently hiring a program manager to coordinate and direct the activities and functions of its online degree programs. Under administrative direction, the program manager ensures that the goals and objectives of the programs are accomplished in accordance with policies, priorities, time limitations, or other specifications.

• $57,900 - $59,000; commensurate with education and experience

• Develops and monitors daily operations and coordinates degree program activities.
• Receives and responds to student inquiries through different channels; addresses escalated problems, issues and/or concerns including, but not limited to: onboarding, schedule, class selection, classroom issues/team projects and use of online resources; routes issues as appropriate to ensure optimal resolution for student success.
• Monitors student progress toward graduation; maintains and updates electronic records to ensure ongoing accuracy and availability of information.
• Monitors inventory of materials and supplies.
• Manages course scheduling and course building, including course materials and faculty associates.
• Oversees logistics, scheduling and target audience communications for orientation, graduation, and global field seminars.
• Partners and maintains working relationships with various departments within Thunderbird and ASU including, but not limited to:
  Student Success, Academic Advising, Recruiting and Admissions, Faculty, Alumni Engagement, Instructional Design and Learning Experience, Enterprise Technology, Registrar, Student Billing Services, Financial Aid, Graduate College, ASU Online/Ed Plus and catering.
• Supervises the preparation of budget proposals; establishes expenditure controls and recommends the allocation of resources within the limitations of the budget.
• Oversees the evaluation program’s effectiveness to develop and implement the goals and objectives of the degree including improved methods of program delivery; evaluation methodology design and implementation including analysis of results and takes or recommends proper action based on outcomes.

• Demonstrated experience working in a higher education environment, specifically with an online student population
• Demonstrated ability to deliver prompt and solution-oriented customer support
• Ability to effectively communicate
• Experience and sensitivity working with colleagues and students from backgrounds and a commitment to fostering an inclusive work and learning environment in which students from a variety of backgrounds, cultures, and personal experiences are

welcomed and can thrive.

• Experience in fostering partnerships and developing understanding of needs, issues, and problems
• Experience in planning, analyzing, and coordinating activities and establishing priorities.
• Working knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint)
• Experience in ASU enterprise software (Peoplesoft, Salesforce, Slack, Zoom, Canvas)
• Experience in using project management software ()
• Skill in simultaneously managing and…