Director of Escalation Management; Remote
New Bedford, Bristol County, Massachusetts, 02740, USA
Listed on 2026-11-01
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Management
IT Specialist -
IT/Tech
IT Specialist
Deep Health is seeking a Director of Escalation Management to lead a team of Escalation Engineers, owning ITIL-based Problem and Release Management for Services. You will drive root cause analysis, coordinate with Product and Engineering, and oversee cross-functional defect reviews.
The role requires 10+ years in enterprise software support, 5+ years leading teams, and strong communication with executives and customers. Remote US work with occasional travel may be required.
Step into the Director of Escalation Management (Remote) role at Rad Net in Somerville, MA, United States and grow with us.
This opportunity is part of our work in Human Resources, IT & Technology.
The advertised compensation is 140..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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