Manager, Revenue Cycle Collections - Patient Financial Services - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?

Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Revenue Cycle Collections Manager leads collection operations for government and commercial hospital accounts and is accountable for supervisors, professional employees, and/or their teams. This role translates departmental priorities into operating plans; directs staffing, workload, payer follow-up, account resolution, cash recovery, and performance improvement; and coordinates with clients, payers, hospital departments, and organizational partners. The manager monitors accounts receivable days, aging, quality, productivity, service levels, contractual commitments, and cash goals;

provides leadership, coaching, and performance management; and ensures billing and collection activities comply with applicable policies, procedures, payer requirements, regulations, and business expectations.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Set team direction and adapt departmental plans, staffing, priorities, and work assignments to address business demand, operational challenges, and service-delivery commitments
• Manage and hold supervisors and team leaders accountable for timely communication, workload oversight, accurate account follow-up, employee coaching, documentation, and achievement of established performance expectations
• Monitor accounts receivable days, aging, cash, quality, productivity, inventory, attendance, overtime, service levels, client commitments, and performance guarantees; identify deterioration and lead corrective action or remediation
• Ensure government and commercial payer accounts are worked accurately and through resolution, including denials, appeals, underpayments, reimbursement variances, billing corrections, escalations, and responsible‑party follow‑up
• Analyze payer behavior, explanation‑of‑benefits and remittance information, billing and collection trends, and operational reports to identify barriers, forecast needs, and recommend sustainable improvements
• Oversee preparation and reconciliation of billing, collection, cash, productivity, and performance reporting for teams, clients, and senior leadership
• Influence forecasting and planning activities and develop bottom‑up strategies to improve operational performance, cash recovery, customer service, and use of resources
• Coordinate with hospital departments, revenue cycle functions, onshore and offshore partners, payers, independent practice associations, clients, and internal stakeholders to resolve account and workflow barriers
• Establish and maintain effective internal and external relationships; participate in client and payer meetings, communicate performance results, negotiate solutions within authority, and lead remediation of client dissatisfaction
• Manage client satisfaction and support improvement in applicable customer‑experience measures, including Net Promoter System and Net Promoter Score results
• Lead recruiting, interviewing, selection, onboarding, training, succession planning, and development activities to maintain qualified staffing…