Field Manager; FPM

Final date to receive applications: 22 November 2026

Department: Finance & Business Services

Employment Type: Full Time

Location: Home-based, UK

Compensation: £30,000 - £38,000 / year

Field Performance Manager (FPM)

£30,000-£38,000 (depending on experience)

Home-based | Hybrid (Ashton Gate/London office)

Travel across England required

Full time | Permanent

Location:

Home-based or hybrid working from the Ashton Gate/London office

Reporting to:
Head of External Field

Team:
Field Interviewers, Fieldworkers and Supervisors within an allocated team

Instant Impact in partnership with Nat Cen (The National Centre for Social Research) are hiring a Field Performance Manager to lead and support a team of field interviewers and supervisors delivering some of the UK's most important social research studies.

This role is all about helping people perform at their best. You'll use performance data, coaching and regular engagement to support fieldworkers, improve response rates and ensure high-quality fieldwork delivery. Working closely with colleagues across the wider Field and Operational teams, you'll play a key role in ensuring surveys are delivered efficiently, ethically and to the highest standards.

• Lead and support a team of field interviewers and supervisors - providing coaching, guidance and regular performance management to help individuals succeed.
• Use performance data to drive results - identify trends, monitor delivery against targets and take timely action to improve response rates and quality
• Be the first point of contact for your team - supporting fieldworkers with operational queries, survey rules, processes and pay-related questions.
• Develop and grow capability - identify training needs, support development plans and help interviewers maximise their performance.
• Work collaboratively across Nat Cen - partnering with allocation teams and internal stakeholders to resolve issues, manage risks and support successful delivery.
• Lead field engagement activities - including team meetings, field accompaniments and in-person management meetings where required.
• Support recruitment activity - helping identify future resourcing needs and participating in interviewer recruitment when required.
• Improve ways of working - identify opportunities to improve processes, systems and service delivery across the field operation.
• Champion high standards - ensuring compliance with operational standards, survey requirements and quality expectations.

• Experience leading, managing or supervising people in a performance-focused environment.
• Strong coaching and development skills with the ability to motivate, support and challenge others.
• Experience using data and management information to make decisions and improve performance.
• Excellent communication and stakeholder management skills.
• Strong problem-solving ability and a proactive approach to resolving issues.
• Ability to manage competing priorities while maintaining high standards of service and delivery.
• Collaborative working style with a focus on building positive relationships.
• Knowledge of field operations, interviewer management or survey delivery would be advantageous.
• Previous experience as a field interviewer is beneficial but not essential.

If you're a people-focused leader who enjoys developing others, using data to drive performance and delivering high-quality operational outcomes, we'd love to hear from you.

As well as a competitive salary and excellent working environment (including a home/office hybrid working environment), you will be working for the largest independent social research organisation in the UK. We are proud of the benefits we offer our employees which include:

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