Branch Manager Complex Care

Are you a driven, commercially aware care leader ready to take full ownership of a Complex Care branch?

We are looking for an experienced Branch Manager (Complex Care) to lead, grow and strengthen our Advantage branch — delivering outstanding, client-centred services while driving sustainable business growth.

This is a pivotal leadership role for someone who thrives on accountability, quality, and performance.

This is a remote-based role, with regular travel required across Wales. Our office is based in Cardiff, with clients located throughout Wales, including North Wales.

Salary: up to £45,000

What You’ll Do

Lead & Grow the Business

Manage your branch as a successful and profitable business unit

Drive branch growth through strong commissioner and private client relationships

Identify and convert new complex care opportunities

Work alongside Service Development and Care Service Managers to onboard new packages safely

Monitor KPIs, budgets, and performance targets

Contribute to strategic planning and market positioning

Maintain strong local market awareness and competitor insight

Deliver Outstanding Complex Care

Ensure high-quality, person-centred complex care services

Oversee robust care assessments, risk management and service planning

Ensure services meet regulatory, contractual and internal standards

Work collaboratively with Clinical Nurse Managers and audit teams

Protect clients through strong safeguarding and risk mitigation

Oversee rota management, on-call planning and contingency arrangements

Ensure accurate service documentation and compliance

Lead & Develop Your Team

Inspire and lead your branch team to deliver excellence

Take full line management responsibility for recruitment, performance and development

Ensure safe recruitment practices and rigorous vetting

Manage HR processes including supervision, absence, disciplinaries and grievances

Identify training needs and support professional development

Promote equality, inclusion and anti-discriminatory practice

Ensure Compliance & Quality

Maintain full regulatory compliance (including Registered Manager requirements if applicable)

Liaise confidently with regulators and commissioners

Oversee complaints, incidents and continuous improvement plans

Maintain structured records to evidence quality and compliance

Ensure health & safety systems and risk assessments are embedded

You’ll act as an ambassador, representing the branch with commissioners, healthcare professionals, regulators and partner agencies.

What You’ll Need

Strong understanding of complex care services and client needs

Solid knowledge of statutory and regulatory frameworks

Experience managing a care service or business unit

Budget management and commercial awareness

Experience leading and developing teams

Understanding of safeguarding, risk assessment and health & safety

Excellent written and spoken English

Strong IT skills including Microsoft Office

NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent)

Full UK driving licence

Enhanced DBS (or willingness to obtain)

Experience managing complex care services at scale

Experience working with commissioners and tender processes

Quality assurance and audit experience

Managing recruitment, HR processes and performance management

Registered Manager status (where applicable)

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey

CCH Group is an Equal Opportunities Employer and part of the CCH Group