Senior Manager, Strategy and Analytics

White Collar Factory (95009), United Kingdom, London, London

Senior Manager, Strategy and Analytics

Senior Manager, Business Analysis

Location:

London or Nottingham, United Kingdom (Hybrid)

Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.

Our Mission:

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list.  about what it’s like working at Capital One UK.

About the Role:

As a Senior Manager in Business Analysis within our UK Card division, you will bring strategic and quantitative insight to address high-impact enterprise challenges. In this cross-functional leadership role, you will guide teams to design, test, and deliver strategies that support our customers and their financial wellbeing. You will thrive in a collaborative environment built on mutual accountability, continuous learning, and innovation.

What you’ll do:

Strategic Leadership:
Shape business strategies that deliver sustainable growth, profitability, and customer value in a changing market and regulatory landscape.

Business Accountability:
Maintain end-to-end management for key business segments, directly impacting the business's P+L.

People Leadership:
Lead, coach, and support diverse teams while mentoring talent across the wider organisation.

Product & Pricing Strategy:
Guide product-level modelling and analytics, design customer-centric lending products, and implement effective pricing strategies.

Marketing & Insights:
Inform direct-to-consumer marketing strategies, leveraging customer insights to launch go-to-market plans and tech concepts.

Credit

Risk Management:

Enhance credit performance by connecting future credit trends to historical data, refining risk models, and validating hypotheses.

Execution & Delivery:
Oversee concurrent projects, define clear requirements, and sequence delivery against overarching product strategy.

Cross-Functional Partnership:
Partner closely with Product, Tech, Operations, Finance, and Sales to enhance quality, service, and commercial outcomes.

The skills and experience you need:

Leadership & Initiative:
Proven track record of guiding project teams, mentoring junior colleagues, or leading cross-functional work streams (formal line management experience is welcomed, but not required).

Commercial & Risk Acumen:
Experience shaping strategic growth, pricing, or credit risk strategies with clear commercial or P&L impact.

Stakeholder Management:
Demonstrated ability to build consensus with senior leaders and guide complex, high-visibility initiatives across cross-functional teams.

Analytical Problem-Solving:
Proven ability to pair conceptual thinking with quantitative rigour to solve complex business problems.

Nice to Have:

Sector Expertise:
Background in UK retail banking, consumer lending, credit, or management consulting with a focus on financial services or consumer lending.

Domain Knowledge:
Experience in credit risk modelling, regulatory frameworks, or direct-to-consumer marketing.

Technical Aptitude:
Familiarity with analytics tools and cloud environments (e.g., SQL, Python).

Where and How You'll Work:

This permanent position offers hybrid flexibility based in either our London or Nottingham office.

We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.

Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.

Cross-Site Travel:
Approximately twice…