Team Lead: Functional Consultants

The FC Team Lead is the people leader and quality owner for the Functional Consultant team. This role must lead, manage, and hold accountable a team of FCs, set and enforce the standards for configuration and process design across engagements, and build a program for onboarding and developing junior-level talent.

The FC Team Lead serves as a direct supervisor for assigned FCs. The role owns clear direction, weekly 1:1s, goal setting, performance and HR reviews, development plans, and compensation input. It also owns each FC's route through the competency ladder and brings FCs to calibration with evidence.

The FC Team Lead does not own engagement delivery or client relationships. Engagement Leads and Project Management own those outcomes. This role owns the quality of FC work on engagements, the readiness of FCs for staffing, and the growth of each FC. The role provides skill-fit input at the weekly allocation forum but does not make final staffing decisions.

Own the performance, engagement, and growth of every FC on the team.

• Serve as direct supervisor for assigned FCs, providing clear direction on role expectations, priorities, and standards.
• Conduct regular 1:1s with each direct report and document key commitments and follow-ups.
• Set goals with each FC at the start of each cycle and track progress against them throughout the year.
• Complete performance reviews and other HR reviews on schedule, with specific, evidence-based feedback.
• Address performance gaps early, document expectations and outcomes, and partner with People Ops on formal performance management when required.
• Monitor team engagement and morale, and serve as the first point of escalation for team concerns.
• Create alignment and connection between Isos direction, Isos leadership, and direct reports.
• Support recruiting through candidate review, interviewing, and structured evaluation feedback.

Own the quality of configuration and process design across engagements where FCs are assigned.

• Define, document, and maintain functional standards for configuration, process design, and solution documentation, in partnership with the Technical Solution Architect team
• Conduct periodic QA reviews of FC work product on active engagements and track findings to resolution.
• Provide actionable coaching to FCs based on QA findings, and use recurring findings to refine standards and training.
• Identify quality trends and risks across engagements, and elevate them to leadership when appropriate.
• Serve as a resource for complex functional design questions and client situations.
• Partner with peer Team Leads to keep standards consistent across the organization.

Own each FC's development and growth within the organization.

• Develop a deep understanding of individual skills, strengths, and opportunities to align talent with business needs and create meaningful growth plans.
• Maintain a current view of each FC's career path and readiness for the next level or role.
• Build promotion cases supported by evidence, such as engagement outcomes, QA results, client and peer feedback, and demonstrated competencies.
• Counsel FCs on career options, including depth in a functional specialty, expansion into other practices, and movement toward lead or leadership roles.
• Partner with leadership to inform career development standards and expectations for consulting.

Understand the skills, strengths, and development needs of the FC team to inform staffing on new engagements.

• Attend staffing meetings and come prepared with current knowledge of each FC's skills, certifications, and capacity.
• Recommend FCs for…