Client Services - Client Services Supervisor

At Veritext, we focus on the details, so legal teams can focus on the case.

We're looking for a Client Services Supervisor (Texas Region) to lead and support our Client Services team. In this role, you'll be responsible for delivering an exceptional post-proceeding experience for our clients and subcontractors while coaching, developing, and empowering a team dedicated to service excellence.

As a key member of our operations leadership team, you will:

• Lead, coach, and develop a Client Services team focused on delivering exceptional support and service.
• Serve as the primary escalation point for client and team concerns, proactively identifying solutions and driving resolution.
• Partner with the Client Services Manager to optimize workflows, enhance collaboration, and improve operational efficiency.
• Monitor team performance, service levels, phone and email volumes, and key operational metrics.
• Conduct regular coaching sessions and one-on-one meetings to support employee growth and performance.
• Delegate and oversee team responsibilities while ensuring quality and accuracy of work.
• Manage payroll, attendance, scheduling, and overtime while balancing business needs and team resources.
• Assist with regional and national initiatives aimed at improving processes, service delivery, and best practices.
• Support the development and maintenance of impactful training materials and programs.
• Maintain expertise in Veritext products and services to effectively support clients and team members.

• 3+ years of relevant customer service, operations, or client support experience
• Previous people leadership or supervisory experience strongly preferred
• Strong conflict resolution, coaching, and decision-making skills
• Ability to think strategically while managing day-to-day operations
• Experience motivating teams and driving accountability in a performance-focused environment
• Proficiency with Microsoft Office, including intermediate to advanced Excel skills
• Strong written and verbal communication abilities
• Customer-focused mindset with exceptional interpersonal skills
• Highly organized, proactive, and solution-oriented with strong follow-through

At Veritext, we believe great people do their best work when they feel supported, valued, and empowered to grow. That's why we offer a comprehensive rewards package designed to support you both professionally and personally, including:

• Competitive compensation, comprehensive medical, dental, and vision coverage, plus company-paid life and disability insurance
• 401(k) with company match to help you plan for the future
• Flexible hybrid or remote work options for many roles
• Generous paid time off, Paid Parental Leave, tuition reimbursement, and other work-life benefits
• Earned wage access, giving you the flexibility to access a portion of your pay before payday
• Employee equity and referral programs, because our success is shared
• Robust mental health and wellness resources to help you thrive at work and at home
• Ongoing learning and development opportunities, including training, mentorship, and career growth programs
• A collaborative, inclusive culture that celebrates innovation, connection, and recognition through unique programs like Veritext Summer Camp
  , Wellness Week
  , and Veritext Cares

Veritext is the industry leader in technology-enabled court reporting and litigation support services. We help law firms, government agencies, and corporations navigate complex legal proceedings through innovative technology, industry-leading expertise, exceptional service, and a nationwide network of professionals.

As we continue to grow, we're committed to building a workplace where collaboration, innovation, and belonging thrive. We believe…