Director, Online Business Operations; remote

Position - Director of Operations
Company - BTS Hospitality (Behind The Scenes, Inc.)
Location - San Diego, CA (on-site, with potential travel to event locations)
Employment - Type Full-Time, Salaried (Exempt)
includes days, nights, weekends and holidays as events require ABOUT BTS HOSPITALITY BTS Hospitality is a large, well-established hospitality, catering, and event company — a progressive and diverse organization that has been serving the corporate, social, and production industries for more than 36 years. Headquartered in San Diego, California, we serve large corporations, private clients, major sports and news broadcast companies, venues, concert tours, PGA golf events, corporate marketing tours, and major sporting events throughout San Diego and across the globe.

We pride ourselves on an experienced, well-trained staff capable of managing change while still providing outstanding service — allowing us to accommodate almost any special request our guests may have. POSITION SUMMARY We are looking for a dynamic and energetic Director of Operations with at least 5 years of experience in the catering and event industry. Reporting directly to the company COO and serving as a member of the BTS Executive Committee, the Director of Operations leads the company’s Staffing, Warehouse, and Logistics functions and is responsible for the successful execution of every event that leaves our doors — from daily drop-offs to large-scale, multi-day productions.

KEY RESPONSIBILITIES Staffing Management & Scheduling
• Assist when applicable the Staffing Manager in interviewing, screening, and hiring service employees.
• Oversee Front of House staff, Event Managers, and Lead Managers in coordination with the Staffing Manager.
• Coordinate on-site culinary staffing needs with the Staffing Manager and Executive Chef. General Operations & Warehouse
• Oversee inventory of dry goods, beverages, linen, décor, and china with the Warehouse Manager and team.
• Partner with Kitchen and Warehouse staff to ensure efficient, cost-effective ordering of supplies and food items.
• Work with clients and vendors on event site set-up and related details.
• Liaise with the Warehouse Manager, Sales Team, and rental equipment companies so all orders are placed accurately, on time, and properly returned.
• Manage and supervise all outgoing events and parties; ensure Catering Event Orders are complete and accurate and all paperwork is returned to the BTS office.
• Ensure all equipment is picked up from clients promptly and properly inventoried at delivery and load-out. Off-Site & Large-Scale Event Management
• Plan and manage logistics for off-site special events, including large-scale events (e.g., Olympics, Rose Bowl, PGA Golf, 3-Day Walk), in coordination with the BTS Major Projects Manager.
• Oversee all assigned venues, including service employees, menu integrity, timely service, set-up, clean-up, and overall operation of catering areas.
• Supervise on-site Event Managers and Logistics Managers and monitor the performance of all staff at events.
• Ensure events and venues are set up, stocked, and serviced to BTS standards, and that deliveries are properly coordinated with jurisdictional authorities. Special Projects & Continuous Improvement
• Create and implement operational systems and procedures for permanent and on-call staff, including workflow efficiencies and staff incentive opportunities.
• Lead restructuring and implementation of the employee training and education program with the Staffing Manager.
• Oversee building maintenance needs and repairs.
• Support Sales Managers with on-site walk-throughs and client service requirements.
• Assist the company COO with operations at BTS-owned entities and other special…