Service Manager

We're recruiting a Service Manager Help us make a difference to children, young people, adults and families across Highland.

SNAP is looking for an experienced, compassionate and enthusiastic Service Manager to help lead our services and support our team through the next stage of SNAP's development.

This is a senior role - but we're not looking for someone who wants to lead from behind a desk.

We're looking for someone who wants to understand our services, know our staff, meet our families and see first-hand the difference SNAP makes.

This is an important role at the heart of SNAP. Our Service Manager leads the day-to-day delivery of our services, supports and develops our operational team, and helps make sure that every service is safe, well organised, person-centred and responsive to the people and families who rely on us.

SNAP is registered with the Care Inspectorate as a support service (not care at home). The successful candidate will take on the responsibilities of Registered Manager for this service, working closely with the Care Inspectorate and meeting relevant SSSC requirements. You will be part of SNAP's leadership team and will work directly with the Chief Officer to support service quality, workforce development and future growth.

• Leading and supporting staff and volunteers across SNAP's services.
• Overseeing safe, high-quality service delivery and ensuring individual needs, risk assessments and support plans are understood and followed.
• Maintaining strong safeguarding, regulatory, health and safety and quality assurance standards.
• Supporting recruitment, induction, supervision, appraisal, training and staff development.
• Building positive relationships with children, young people, adults, families, carers and professionals.
• Overseeing referrals, reviews, incidents, complaints and service improvement actions.
• Working with the Chief Officer and wider team to develop services, plan staffing and manage resources responsibly.
• Undertake the responsibilities of Registered Manager for our regulated services.

You don't need to come from one particular type of organisation.

You might currently work in social care, children's services, disability services, community support or another related field.

What we really want is someone who combines experience and professional confidence with compassion and common sense.

You'll be someone who can make difficult decisions when needed, but who also listens.

Someone who understands regulation and quality, without losing sight of the individual person behind the paperwork.

And someone who believes that supporting and developing a team is every bit as important as directing one.

Experience of leading regulated care or support services would be particularly valuable.

You will need to hold, or be able to meet, the appropriate qualification and registration requirements for the Registered Manager role. We are happy to discuss supporting the right candidate to complete an additional qualification where appropriate.

• Experience of leading or delivering care, support or similar services for children, young people or adults with additional support needs or learning disabilities.
• Experience of supervising, motivating and developing staff.
• A sound understanding of safeguarding, risk management and quality in care or support settings.
• Excellent communication and relationship-building skills.
• Strong organisation, resilience and the ability to make balanced decisions in a changing environment.

The role will be based across SNAP's offices at Drummond School and Seafield Road, Inverness. Following an initial 12-week period, there may be some flexibility for home working where this suits the needs of the role and…