Debt Management Team Leader FTC​/Secondment

Job closes to applications COB Wednesday 11th November

You will lead and develop a team of Debt Executives, ensuring the delivery of high performance, excellent customer service and key operational targets. Reporting to the Operations Manager, you will play a key role in driving team performance through effective leadership, coaching, mentoring and performance management, while ensuring workloads are balanced and operational challenges are addressed proactively.

You will also contribute to the wider operational strategy by identifying opportunities for process improvement, supporting business change initiatives and ensuring systems, products and services continue to meet business and customer needs. Working closely with internal and external stakeholders, you will help drive best practice, maintain industry compliance and ensure accurate and timely reporting, making a positive contribution to the ongoing success of the Debt Management function.

Please note this is Fixed term until 27/09/2027

• Intricate working knowledge of Smartest Energy products and operational processes;
• Track record of team leadership or showing leadership potential through performance in a team role;
• Track record in developing and managing strong cross-business relationships;
• Able to manage additional projects/responsibilities outside of the normal job scope as and when required;
• Knowledge of the UK Energy Industry.

• Global Impact:
  With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
• Flexible Working:
  Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
• Commitment to Diversity and Inclusion:
  We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.