Tenancy Sustainment Manager

The following content displays a map of the jobs location - Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire

Closing Date:

15/11/2026

Job Category:

Adult Social Care

Service Area:

Manager to Confirm

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28days annual leave every year on top of public (bank) holidays, increasing to 32days after five  addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

We’re recruiting a Tenancy Sustainment Manager to lead our Tenancy Sustainment Service within Housing Operations.

At the heart of this rewarding role is helping people stay in their homes when rent arrears, anti-social behaviour, hoarding or other challenges put their tenancy at risk.

Leading the service, you’ll guide colleagues, oversee complex cases and make sure residents receive the right support as early as possible.

Strong partnerships across the council and with other organisations will be key to preventing tenancy breakdown, eviction and homelessness.

Your housing knowledge, professional judgement and leadership will help us achieve better outcomes for residents and support our wider ambition to make Milton Keynes a better place to live.

Site-Based role

This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Interviews for this role will be held on 25th November 2026

Please note, interviews are held in person.

• Lead and manage the Tenancy Sustainment Service, supporting your team to deliver timely and effective interventions for tenants at risk of losing their home.
• Oversee complex and high-risk cases, ensuring decisions and tenancy sustainment plans are proportionate, person-centred and legally compliant.
• Manage, support and develop Tenancy Sustainment Officers through supervision, case oversight, coaching and performance management.
• Develop effective ways of working that identify people at risk early and bring council services and partner organisations together around their needs.
• Monitor service performance and use information about outcomes, including prevented evictions, repeat interventions and rent arrears, to improve the service.
• Provide oversight of enforcement decisions, safeguarding and relevant housing requirements, including authorising Notices Seeking Possession where appropriate.

A Chartered Institute of Housing Level 4 qualification, equivalent qualification, or demonstrable…