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Senior Enterprise CSM — Retention & Growth Leader; Remote

Remote / Online - Candidates ideally in
Brockton, Plymouth County, Massachusetts, 02301, USA
Listing for: OpenGov
Full Time, Remote/Work from Home position Listed on 2026-11-06
Job specializations:
Salary/Wage Range or Industry Benchmark: 110000 - 160000 USD Yearly USD 110000.00 160000.00 YEAR

Job Description & How to Apply Below

Position: Senior Enterprise CSM — Retention & Growth Leader (Remote)

Open Gov in Boston seeks a Senior Customer Success Manager to lead a portfolio of high-value enterprise accounts. You will ensure long-term health, reduce churn, and drive expansion while partnering with Sales and Product to refine go-to-market strategies.

You will mentor junior CSMs, advocate for customers, and travel to regional events to deepen product value. The ideal candidate has 5+ years in SaaS customer success or similar, excellent executive presence, and a track record of exceeding

For the Senior Enterprise CSM — Retention & Growth Leader (Remote) position at Open Gov, we are reviewing applications now.

This is a great role to take on the Senior Enterprise CSM — Retention & Growth Leader (Remote) role at Open Gov.

As a Senior Enterprise CSM — Retention & Growth Leader (Remote), you will play an important part at Open Gov in Boston, MA, United States.

Position Requirements

10+ Years work experience
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