Head of Customer Service; Remote

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .

GE Appliances will not sponsor employment-based visas for this position now or in the future.

We are seeking a Senior Consumer Service Manager (CSM) to lead and support a team of approximately 41 union and non union hourly major appliance repair technicians located across Austin, Dallas, Oklahoma City & Tulsa. This is a work-from-home position with frequent travel throughout the region to conduct technician meetings, safety audits, training, and hands-on performance management. Consumer Service Manager (Remote
-Dallas/Austin, TX) Location

• Effectively manages, coaches, and develops a dispersed workforce of 41 appliance repair technicians to ensure team objectives and goals are being carried out.
• Ability to motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed.
• Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
• Responsible for managing profits and losses for assigned areas.
• Displays extensive knowledge of industry standards and practices, achieve Safety compliance program/training & focus on Recordable Rates for workers comp.

• Bachelor's Degree or seven years of equivalent work experience
• Minimum of seven years of work experience
• Experience managing a Profit and Loss center or similar
• Ability to travel up to 50%
• Ability to work out of a home office
• Experience managing a remote workforce
• High level of personal accountability
• Basic knowledge of Microsoft Office
• Previous GE Appliances Factory Service or other appliance service experience
• Supervisory experience of managing at least 20 or more employees
• Experience managing approximately $3 million in costs

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

Strengthen communities where we live and work. Reflect the diversity of the communities we serve through our workforce, products, and practices.

When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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