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Director, Client Engagement & Resolution; Remote

Remote / Online - Candidates ideally in
Wheeling, Ohio County, West Virginia, 26003, USA
Listing for: PHIL
Full Time, Remote/Work from Home position Listed on 2026-11-07
Job specializations:
Salary/Wage Range or Industry Benchmark: 110000 - 150000 USD Yearly USD 110000.00 150000.00 YEAR

Job Description & How to Apply Below

Position: Director, Client Engagement & Resolution (Remote)

PHIL is hiring a Manager, Client Engagement to lead a team responsible for manufacturer and field sales escalations. You will drive cross-functional resolution with Client Success, Operational Excellence, and Product, while shaping a proactive, AI-enhanced support path. Remote role, US states allowed.

You will set KPIs, coach staff, and own process improvements to improve service quality and customer outcomes in healthcare technology.

As a Director, Client Engagement & Resolution (Remote), you will play an important part at PHIL in Beryl, WV, United States.

We invite applications for the Director, Client Engagement & Resolution (Remote) position located in Beryl, WV, United States.

The following position is for a Director, Client Engagement & Resolution (Remote) with PHIL.

Our organisation is growing, and we are hiring a Director, Client Engagement & Resolution (Remote) in Beryl, WV, United States.

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