Director, Client Engagement & Escalations - Remote
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Management
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Customer Service/HelpDesk
Job Description & How to Apply Below
PHIL, a healthtech growth-stage company, is hiring a Manager, Client Engagement to lead the team that handles manufacturer client escalations and drives cross-functional resolution. This is a people leadership and operations improvement role, not a ticket queue.
You'll partner with Client Success, Operational Excellence, Strategic Operations and Product to own performance metrics, implement AI triage, and scale readiness for new programs. Fully remote across eligible states in the U.S.
We are seeking a motivated Director, Client Engagement & Escalations
- Remote to join PHIL in WV, United States.
We appreciate your interest in this position.
Join PHIL and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Director, Client Engagement & Escalations
- Remote role at PHIL, based in WV, United States.
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