Director, Client Engagement & Escalations; Remote
Elizabeth, Union County, New Jersey, 07201, USA
Listed on 2026-11-07
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Management
Client Relationship Management, Operations Management
PHIL is hiring a Manager, Client Engagement to lead a team that handles escalations from manufacturer field sales teams and drive cross-functional resolutions. This role emphasizes people leadership and operational improvement, moving beyond ticket queues.
You'll oversee 1:1 coaching, set clear ownership, manage performance, and partner with Client Success, Operational Excellence, and Engineering to implement AI triage and scalable processes; remote-friendly and impact-driven.
The Director, Client Engagement & Escalations (Remote) position in the Management & Operations field is open for applications.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 120..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Director, Client Engagement & Escalations (Remote) role in the description above.
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