Remote Workforce Optimization Supervisor — Ops
Fogelsville, Lehigh County, Pennsylvania, 18051, USA
Listed on 2026-11-07
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Management
Operations Management, Supply Chain & Logistics, Change Management
Location: Fogelsville
One Call is seeking a remote Supervisor - Workforce Optimization to lead a WFM team focused on real-time SLA/ASA metrics, staffing decisions, and performance improvement plans. You will translate data into actionable guidance for Operations Leadership and drive continuous improvement.
The role requires 3+ years in WFM with leadership experience, strong analytical skills, and proficiency with WFO tools. A remote-friendly environment with a Monday–Friday schedule and growth opportunities is
For the Remote Workforce Optimization Supervisor — Real-Time Ops position at CXCENTRODECONTACTO, we are reviewing applications now.
Learn more about the Remote Workforce Optimization Supervisor — Real-Time Ops role in the description above.
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