Remote Manager, Workforce & Capacity Planning
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Management
Job Description & How to Apply Below
Independence Pet Holdings seeks a Manager of Workforce Management to lead forecasting, scheduling, real-time adherence, and capacity planning for a high-volume pet insurance contact centre. The role requires coordinating with operations, training, QA, finance, analytics and technology teams to optimize staffing and performance.
You will develop dashboards, drive intraday actions, and provide data-driven insights to leadership while ensuring empathetic service across channels.
The following opening is for a Remote Manager, Workforce & Capacity Planning with Independence Pet Group.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Remote Manager, Workforce & Capacity Planning role at Independence Pet Group, based in Mesa, AZ, United States.
We are looking to fill the Remote Manager, Workforce & Capacity Planning position at Independence Pet Group in Mesa, AZ, United States.
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